What should I do if my order doesn’t have a tracking number or the number is invalid?

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Sometimes tracking information doesn’t update right away. Shippers may also reuse tracking numbers after a previous shipment has been delivered.

When this happens, the shipper’s website may show the previous shipment’s status, which will make it appear as if your order was delivered prior to your order date. Revisit the shipper’s website periodically for updates.

Due to carrier capabilities, some orders can’t be tracked online. Refer to your ship notification for an estimated delivery date. For EFW deliveries, please refer to your order confirmation email or your appointment email from EFW.

If you received a tracking number that is invalid, it’s possible the shipper has changed. Review the sample tracking numbers below to ensure you’re tracking your order using the correct shipping website.

If you already know your tracking number, you can follow the links below to track your order. 

UPS
Phone: 1-800-742-5877
Sample Tracking: 1Z9999999999999999 (18 alpha-numeric characters)

UPS Mail InnovationsPhone: 1-800-500-2224
Sample Tracking: 9102109109109109109109 (22 characters)

US Postal Service (USPS)Phone: 1-800-222-1811Sample Tracking: 91122334455667788990011 (22 characters)

FedEx
Phone: 1-800-463-3339
FedEx Express: Typically 12 characters
FedEx Ground: Typically 12-15 characters

EFW
1-855-633-9669
Sample Tracking: 9999999 (7 – 10 numeric characters)

FedEx Freight
1-833-315-0877
Sample Tracking: 999999999999 (12 numeric characters)
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